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Leaders in Product Fulfilment Solutions

For over 20 years, Premium Fulfilment Services (PFS) has been trusted to deliver secure, accurate and innovative product fulfilment solutions that streamlines our customers communication, order processing and distribution, while our buying power significantly reduces the cost of their consumables, postage and transport.

Currently, we host, manage and deliver all the online orders for some of Australia and New Zealand's leading organisations including product, literature and merchandise lines.

Whether your organisation is looking for an online merchandising solution, considering outsourcing your merchant processing, storage and product fulfilment activities, or you require someone to pack and deliver point of sale for your next National campaign; Premium delivers a single solution that integrates all channels from customer contact through to end delivery.

Connecting Your Business To Customers

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Highlighted Solution

DonorLink™

Integrated response management solutions - responsive, trusted & cost effective.

Customer experience at the point of response is integral to the long term success of any fundraising campaign.

DonorLink™ manages all your response handling requirements from lead capture, catalogue orders and surveys to merchant processing, fundraising and donation lines.

Proficiently handling over one million responses each year DonorLink™ provides Australian and New Zealand charities intelligent, transparent and cost-effective response management solutions.

Premium ensures our charity partner’s funds are deposited and confirmed within 24 hours and by outsourcing these key functions, our clients lock in the cost of each transaction, streamline their administration and focus on their core business.

DonorLink™ extends your charity’s fundraising department, providing, low-cost, quality endorsed response handling, banking and administration solutions. We are also PCI compliant, ensuring you meet the strict privacy, security and data demands of the credit card industry and reduce the prohibitive costs of credit card transactions.

Whether it’s a one-off campaign or ongoing promotional activities, we can tailor an integrated response handling program to your specific requirements. Flexible and scalable to fit your organisation

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News

May 2015:

Premium continues to expand it's Print on Demand capabilities in line with customer needs. "This has changed the landscape for many of our clients who are after more cost effective management of their merchandise material," says Premium's Director of Business Services Naheed Minhas. "Long gone are the days of minimum runs and the consequent costs associated with wastage and warehousing. Premium's warehouse detox program coupled with its commitment to finding the best "on demand digital" print around means that many clients are now reaping a major efficiency dividend not available before.
"It's great when technology delivers a win for everyone."
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April 2015:

Premium Fulfilment Services, one of Australia’s premier logistics and communication companies is pleased to announce the results of its third party quality assurance audit conducted by SAI Global. Overall the audit reinforced Premium’s accuracy of execution with key customer enquiry metrics indicating that only a very small number of customers had a query relating to their order (i.e. 54 out of 425,040 orders reviewed for the 2014 calendar year = 0.01% with a target of 0.05%)
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What Others Say

Tourism Australia has utilised Premium's logistic services for over twenty years. In that time we have experienced the highest degree of reliability and professionalism.

Premium's on line services accurately manages our collateral to any destination in the world.

The Premium team are very professional, friendly, detail-orientated and are always fast to respond to queries.

Premium provide an excellent service all around and are a team we enjoy working with.

We have partnered with Premium for nearly ten years and run several large, national merchandise programs together. During this time, Premium’s attention to detail and handling of all aspects of the fulfilment process have been vital for the smooth running of these important campaigns.